Call Handlers

  • Job Type Fixed Term Contract until 2nd July 2018
  • Working Pattern Week day evening shifts 4 to 6 hours available. Saturday and Sunday shifts between 4 and 8.5 hours available (working flexibly)
  • Salary £7.83 per hour plus unsocial uplifts
  • Location Shrewsbury
  • Closing Date 30/03/2018
  • Interview Date TBC
  • Contact Human Resources
  • Email
  • Telephone 01743 454900

We are currently looking to recruit talented and team spirited Call Handlers who are able to work evenings and weekends.

The work will include a mix of weekday shifts working between the hours of 17.45 – 00.15 and weekends between 07.00 – 00.00 (to include Bank Holidays).  There is a 30% uplift for evenings from 8pm and overnight to 6am including Saturday daytime, and 60% uplift for Sunday shifts.

You will be responsible for receiving calls from both healthcare professionals and the general public. You will be expected to deliver an administration service with the highest of standards ensuring that a quality service is delivered to the business.

You must have a standard of education comparable to five GCSE’s/Grade 4-9 including Maths and English, ECDL or equivalent experience, have an excellent telephone manner, be computer literate and dedicated to providing the very best patient experience.   Previous call handling experience and/or customer service experience would be an advantage.  Full training will be given.

We offer competitive rates of pay with unsocial payments along with NHS Pension & Healthcare Benefits Scheme together with a range of other discounted benefits.

Start Date anticipated early April 2018 subject to checks and clearance.

**we reserve the right to close the vacancy earlier, should we have sufficient applications before the closing date.

Problems applying?

If you have any problems applying online or downloading our application form please contact us on or 01743 454900.

Now what?

Application Forms can either be printed off and sent to Shropdoc, Unit A, 3 Longbow Close, Shrewsbury, SY1 3GZ or Completed electronically and returned to

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