Call Handler x 2

  • Job Type 25 hours a week working flexibly between both "Working Multiple Workstream’s" shifts between 08.00 – 20.00 and "Call Handling out of hour" shifts between 07.00 – 00.15
  • Working Pattern Weekday daytime, evenings, weekends and Bank Holidays
  • Salary £7.78 per hour plus unsocial hours uplifts
  • Location Shrewsbury
  • Closing Date 26/11/2017
  • Interview Date TBC
  • Contact Human Resources
  • Email
  • Telephone 01743 454900

We are a not for profit Company providing a range of medical services for patients 24/7, 365 days a year.  We are currently looking to recruit a talented and team spirited Call Handler’s working a range of workstreams, initially on a flexible rota pattern of 25 hours per week with a view to moving into a permanent 4 weekly rota pattern early in 2018.  

The rota pattern will include a mix of weekday multiple workstream shifts (between 08.00 – 20.00) and also some out of hour call handler shifts (weekday evenings from 17.45 and from 07.00 – 00.15 weekends and Bank Holidays)
30% uplift for evenings from 8pm and overnight to 6 am including Saturday daytime, 60% uplift for Sunday shifts.

Example rota shown below (subject to change as currently under review)

You will be responsible for receiving calls from both healthcare professionals and the general public.

You will be expected to deliver an administration service with the highest of standards ensuring that a quality service is delivered to the business.

You must have a standard of education comparable to five GCSE’s/Grade 4-9 including Maths and English, ECDL or equivalent experience, have an excellent telephone manner, be computer literate and dedicated to providing the very best patient experience.   Previous call handling experience and or relevant customer service experience required. Please refer to the job description and person specification for the role.  Full training will be given.

We offer competitive rates of pay with unsocial payments along with NHS Pension & Healthcare Benefits Scheme together with a range of other discounted benefits.

Start dates anticipated January/February 2018 subject to checks and clearance.

Problems applying?

If you have any problems applying online or downloading our application form please contact us on recruitment@shropdoc.nhs.uk or 01743 454900.

Now what?

Application Forms can either be printed off and sent to Shropdoc, Unit A, 3 Longbow Close, Shrewsbury, SY1 3GZ or Completed electronically and returned to recruitment@shropdoc.nhs.uk

A Day in the Life of...