Patient Care Co-Ordinator

  • Job Type Permanent
  • Working Pattern 30+ hours per week
  • Salary £10.09 - £16.14 per hour
  • Location Based at Longbow, Harlescott, Shrewsbury
  • Closing Date 15/08/2022
  • Interview Date TBC
  • Contact Sue James or Spencer Dunham
  • Email
  • Telephone 01743 454901



Patient Care Co-ordinator – Call Handling (30+ hours pw)


Permanent role :  Based Longbow, Shrewsbury


£10.09 ph with a 30% uplift after 8pm and all day Saturday is £13.12 ph

60% uplift all day Sunday, and Bank holidays is £16.14 ph



We are an expanding not for profit Company providing a range of medical services for

patients 24/7,365 days a year. We are currently looking for talented and team spirited

Patient Care Co-ordinator to work in our Call Centre.


Job Role:

  • Answering inbound telephone calls
  • Inputting all patient data onto our systems
  • Escalating calls appropriately
  • Coordinating and facilitating patients being admitted to hospital
  • Supporting Health Care Professionals and GP’s
  • Administration, emails, electronic faxes
  • Work and adhere to company policies and procedures
  • Provide administrative support to colleagues and clinicians
  • Ensure a high level of Customer care and quality service
  • Prioritise and be able to work on your own initiative, have strong communication and interpersonal skills along with the ability to handle confidential information with complete discretion and integrity.


You will have:

  • A good standard of general education/qualifications
  • An excellent telephone manner
  • Strong communication and Interpersonal skills
  • Be computer literate
  • Customer Service experience ( including telephone)
  • Be Patient focused
  • Previous call handling experience in a call centre environment desirable




Full training will be given upon any offer of employment.


We offer competitive rates of pay with unsocial payments along with NHS Pension & Healthcare Benefits Scheme together with a range of other discounted benefits and above average holiday entitlement and career progression opportunities.


For an informal discussion with regards to this position and what you are looking for in terms of hours and availability, please contact Sue James Call Centre Manager or Spencer Dunham Assistant Call Centre Manager on 01743 454901.


Or visit our website for a full job description and person specification  or Email:

**Closing date for receipt of applications is August 15th 2022


** We reserve the right to close the vacancy earlier due to the number of

application’s received and if you do not hear from us two weeks after the closing date, you can assume that you have not been shortlisted for interview.



Problems applying?

If you have any problems applying online or downloading our application form please contact us on or 01743 454900.

Now what?

Application Forms can either be printed off and sent to Shropdoc, Unit A, 3 Longbow Close, Shrewsbury, SY1 3GZ or Completed electronically and returned to

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