Patient Care Coordinator

  • Job Type
  • Working Pattern Approx 30 hours per week including evenings & weekends
  • Salary £9.49 per hour plus unsociable shift uplift, evenings, weekends & bank holidays
  • Location Shrewsbury
  • Closing Date 02/11/2020
  • Interview Date TBC
  • Contact Sue James or Spencer Dunham
  • Email
  • Telephone 01743 454901

We are currently looking for a talented and team spirited Patient Care Coordinator. 

You will be responsible for receiving calls from both healthcare professionals and the general public.

You will be supporting a clinically lead team whose main role is to coordinate and facilitate the care of patients being admitted to hospital from their GP surgeries. You will also act as a single point of contact for GP’s accessing emergency secondary care.

You will be dealing directly with health care professionals and patients over the phone, via email and fax. You will be responsible for dealing with confidential patient information and ensuring all information entered into our systems is accurate.

You will be expected to deliver an administration service with the highest of standards ensuring that a quality service is delivered to the business.

You must have a standard of education comparable to five GCSE’s or equivalent including Maths and English, ECDL or equivalent experience, have an excellent telephone manner, be computer literate and dedicated to providing the very best patient experience.   Previous call handling experience and or customer service experience an advantage.  Full training will be given and rota agreed upon any offer of employment.

We offer competitive rates of pay with unsocial payments along with NHS Pension & Healthcare Benefits Scheme together with a range of other discounted benefits.

For an informal discussion with regards to this position please contact Sue James (Call Centre Manager) or Spencer Dunham (ACC Manager) on 01743 454901.

** We reserve the right to close the vacancy earlier due to the number of applications received **

Problems applying?

If you have any problems applying online or downloading our application form please contact us on recruitment.shropdoc@nhs.uk or 01743 454900.

Now what?

Application Forms can either be printed off and sent to Shropdoc, Unit A, 3 Longbow Close, Shrewsbury, SY1 3GZ or Completed electronically and returned to recruitment.shropdoc@nhs.uk

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