Call Centre Administrator / Rota Co-ordinator

  • Job Type
  • Working Pattern 25-30 hours per week Monday to Friday (with flexibility to work out of hours including weekends)
  • Salary £20,000 pro rata per annum
  • Location Based Longbow, Shrewsbury
  • Closing Date 08/03/2020
  • Interview Date TBC
  • Contact Sue James Call Centre Manager or Spencer Dunham ACC Manager
  • Email
  • Telephone 01743 454901

CALL CENTRE ADMINISTRATOR/ROTA CO-ORDINATOR       

25-30 hours per week

Monday to Friday

(with flexibility to work out of hours including weekends)

£20,000 pro rata per annum Based Longbow, Shrewsbury

Shropdoc are a not-for-profit company providing a range of urgent & primary care medical services for patients 24/7, 365 days a year, meeting the health care needs of the population we serve across Shropshire and Powys.

We are recruiting for a Call Centre Administrator/Rota co-ordinator. This is a varied role which involves supporting the Call Centre Manager with administrative and rota management tasks to ensure the efficient and smooth running of all Call Centre Operations.  You will assist in developing and co-ordinating best care service pathways for patients and keep all documentation up to date. 

You will provide administrative support including the compilation of reports to line management and various external bodies.  You will have experience in rota management and able to work to tight deadlines.  You should have a flexible and proactive outlook to workload in order to manage fluctuations and operational need, an awareness of HR issues and working time directives is desirable.

The post holder will be required to have a flexible outlook to workload in order to manage fluctuations and operational need.

You must have excellent communication skills along with a good working knowledge of Microsoft Office and a computerised rota system.  You must be a self-starter with the ability to prioritise an ever changing work load as well as the ability to build and maintain great relationships throughout the organisation and externally.

For an informal discussion with regards to this position please contact Sue James Call Centre Manager or Spencer Dunham ACC Manager on 01743 454901.

We offer competitive rates of pay with unsocial payments along with NHS Pension & Healthcare Benefits Scheme together with a range of other discounted benefits.

**Closing Date for applications is 8th March 2020

** We reserve the right to close the vacancy earlier due to the number of applications received

For further details on the above vacancy contact recruitment@shropdoc.nhs.uk or the HR Team on 01743 454 900.

 

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