Despatchers & CCC Coordinators - Expressions of Interest

  • Job Type
  • Working Pattern 16 – 30 hours per week
  • Salary £9.40 per hour plus 30 to 60% uplifts for unsocial hours
  • Location Shrewsbury
  • Closing Date n/a
  • Interview Date n/a
  • Contact Sue James or Spencer Dunham
  • Email
  • Telephone 01743 454900

You will be responsible for receiving calls from both healthcare professionals and the general public.

You will be supporting a clinically lead team whose main role is to coordinate and facilitate the care of patients being admitted to hospital from their GP surgeries. You will also act as a single point of contact for GP’s accessing emergency secondary care.

You will be dealing directly with health care professionals and patients over the phone, via email and fax. You will be responsible for dealing with confidential patient information and ensuring all information entered into our systems is accurate.

You will also be responsible for the smooth running and efficiency of the ‘Patient Pathway’ in ensuring that all Home Visits and Base Appointments are undertaken in a timely manner and in accordance with laid down procedures and timescales.

You will be expected to deliver an administration service with the highest of standards ensuring that a quality service is delivered to the business.

You must have a standard of education comparable to five GCSE’s or equivalent including Maths and English, ECDL or equivalent experience, have an excellent telephone manner, be computer literate and dedicated to providing the very best patient experience.   Previous call handling experience and or customer service experience an advantage.  Full training will be given and rota agreed upon any offer of employment.

We offer competitive rates of pay with unsocial payments along with NHS Pension & Healthcare Benefits Scheme together with a range of other discounted benefits.

For an informal discussion with regards to this position please contact Sue James (Call Centre Manager) or Spencer Dunham (ACC Manager) on 01743 454901.

Please register your interest by completing an application form or e-mail your CV to   


**** What does Expression of Interest mean?    By sending in your application, you are agreeing that your personal data in line with GDPR will be kept on file for a period of nine months.  During this time your application will be shortlisted, and if you are successful in the shortlisting process you will be invited to attend an interview and pending the outcome a provisional job offer will be made, and immediate recruitment checks undertaken with the view that a formal offer will be given in due course when new contracts are awarded to the Organisation.

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