Call handler - Evening/Overnight

  • Job Type Permanent
  • Working Pattern 25 hours per week (mix of weekday & weekend shifts)
  • Salary £10.09 per hour with a 30% uplift after 8pm and all day Saturday, 60% uplift Sunday
  • Location Based at Longbow, Harlescott, Shrewsbury
  • Closing Date 09/05/2022
  • Interview Date TBC
  • Contact Sue James Call Centre Manager & Spencer Dunham Assistant Call Centre Manager
  • Email
  • Telephone 01743 454 901

Evening/Overnight Call handler – 25 hours per week (mix of weekday & weekend shifts)

Permanent role:  Based at Longbow, Harlescott, Shrewsbury          

£10.09 per hour with a 30% uplift after 8pm and all day Saturday, 60% uplift Sunday

               

We are an expanding not for profit Company providing a range of medical services for patients 24/7,365 days a year. We are currently looking for talented and team spirited Patient Care Co-ordinator to work in our Call Centre.

Job Role:

  • Answering inbound telephone calls (professional & patient calls)
  • Inputting all patient data onto our systems
  • Escalating calls appropriately
  • Coordinating and facilitating patients being admitted to hospital
  • Arranging outpatient appointments.  
  • Supporting Health Care Professionals and GP’s
  • Administration, emails, electronic faxes
  • Work and adhere to company policies and procedures
  • Provide administrative support to colleagues and clinicians
  • Ensure a high level of Customer care and quality service
  • Prioritise and be able to work on your own initiative, have strong communication and interpersonal skills along with the ability to handle confidential information with complete discretion and integrity.

 

You will have:

  • A good standard of general education/qualifications
  • An excellent telephone manner
  • Strong communication and Interpersonal skills
  • Be computer literate
  • Be Patient focused
  • Previous call handling experience is an advantage

                                             

Full training will be given upon any offer of employment.

We offer competitive rates of pay with unsocial payments along with NHS Pension & Healthcare Benefits Scheme together with a range of other discounted benefits and above average holiday entitlement and career progression opportunities.

For an informal discussion with regards to this position and what you are looking for in terms of hours and availability, please contact Sue James Call Centre Manager or Spencer Dunham Assistant Call Centre Manager on 01743 454901 or Email: applications@shropdoc.nhs.uk

 

** We reserve the right to close the vacancy earlier due to the number of application’s received and if you do not hear from us two weeks after the closing date, you can assume that you have not been shortlisted for interview.

 

 

A Day in the Life of...