Patient Liaison and Risk Manager

  • Job Type Patient Liaison and Risk Manager
  • Working Pattern 37.5 hours per week
  • Salary £28,000
  • Location Shrewsbury
  • Closing Date 12/07/2019
  • Interview Date 25/07/2019
  • Contact Emma Feely or Simon Chapple
  • Email
  • Telephone 01743 454 900.


This post plays a lead role in delivering Shropdoc’s clinical governance requirements (including safeguarding), complaints, claims and incident handling and risk management objectives.

It provides support to the Medical Director and Clinical Directorate in the management of complaints and incidents and the ongoing training and education of staff.

It plays a key role in making sure safe and effective processes are in place, reducing the chances of clinical and corporate risk.

Educated to degree level and/or have equivalent work experience in this field with a good understanding on clinical governance, patient safety, and Caldicott principles.

You will have a high level of computer literacy, office and excel, have managed others and may have previous training experience in safeguarding.

You will be an excellent communicator, have the ability to deal effectively with complex and sensitive patient issues and liaise with all internal and external stakeholders as appropriate.  You will have a high level of administrative skills, used to writing presentations, investigative reports and complaint responses.

For an informal discussion with regards this position please contact Emma Feely, Patient Liaison and Risk Manager or Simon Chapple, Medical Director on 01743 454900.  For an application form and to see the full job description and person specification for this exciting position please visit our website on  or contact  or call our HR team on 01743 454900.

Closing date for applications:  Friday 12 July 2019

Interviews: 25 July 2019

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