Relief Shift Leader
- Job Type Permanent
- Working Pattern 28 hours per week (working flexibly)
- Salary £10.87 per hour plus uplifts
- Location Shrewsbury
- Closing Date 15/12/2019
- Interview Date TBC
- Contact Sue James or Spencer Dunham
- Email email@example.com
- Telephone 01743 454900
You will be covering holidays and sickness across weekdays, weekends and bank holidays as required. Your rota will include a mix of daytime, evenings and overnights over seven days a week including Bank Holidays. You will receive a 30% uplift for evenings after 8pm and overnight to 6am including Saturday daytime, and 60% uplift for Sunday shifts.
The Shift Leader is responsible for the management of Call Centre Operations overseeing a multi-disciplinary workforce. You will be responsible for identifying and focusing on levels of operational service delivery and implementing contingencies to ensure that quality is maintained and standards and response times are met.
You should have proven shift management experience preferably in a call centre environment along with excellent communications skills in order to deal with a diverse audience. You will have the ability to work under pressure and produce and analyse statistical data.
We offer competitive rates of pay with unsocial payments along with NHS Pension & Healthcare Benefits Scheme, together with a range of other discounted benefits.
Closing date for receipt of applications is 15th December 2019
**we reserve the right to close the vacancy earlier, should we have sufficient applications before the closing date.
Interviews and start dates to be advised.
If you have any problems applying online or downloading our application form please contact us on firstname.lastname@example.org or 01743 454900.
Application Forms can either be printed off and sent to Shropdoc, Unit A, 3 Longbow Close, Shrewsbury, SY1 3GZ or Completed electronically and returned to email@example.com